Crypto FAQ
Gain deeper crypto insights and accelerate growth with our AI trading analytics. Make data-driven decisions to achieve measurable results.
Your security comes first. Zenoa Gainluxa uses bank-grade encryption, two-factor authentication (2FA), and cold storage to protect your digital assets. We comply with strict financial regulations in South Africa and undergo regular independent audits. Your funds are insured against unauthorised access, so you can use our trading platform with confidence.
- Step-by-step guidance and 24/7 support
- Risk-free demo account to practise with virtual funds
- Automated tools that handle the heavy lifting for you
- Get started with as little as and learn as you trade.
Withdrawals to bank cards are processed within 1–3 working days in most regions. Crypto withdrawals to external wallets are usually completed within 30 minutes. Actual processing times may vary based on your bank and account verification status.
Our trading platform monetises through premium features and volume-based partnerships with exchanges, not through user fees. There are no hidden costs — you’ll always see the exact transaction amount before you confirm.
Yes. Zenoa Gainluxa is available in over 98 countries worldwide. During registration, simply choose your country to confirm availability and view local payment options. Our trading platform adheres to all applicable local regulations to keep your trading secure and compliant.
- AI-driven recommendations - Receive personalised coin suggestions aligned with your risk profile
- Ready-made portfolios - Curated bundles (e.g. "Starter Pack" and "DeFi Bundle")
- Live market signals - Real-time buy and sell alerts for leading cryptocurrencies
We offer 24/7 support via live chat and email at info@zenoa-gainluxa.com. Our average response time for urgent queries is under 15 minutes.
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Licensed Service
- Registered with [FinCEN, FCA and CySEC]
- Regular audits conducted by independent firms
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Country-Specific Rules
- Automatic geo-compliance: Our platform adapts to your country's regulations
- KYC verification is required where mandated by law.
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Your Funds Are Secure
- Bank-grade security, just like your online banking
- 95% of assets are held offline in secure cold storage
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Traditional Payments
- Visa/Mastercard (2.9% fee)
- Bank transfers (SEPA or SWIFT, 0% fee)
- PayPal (instant processing)
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Crypto Deposits
- Direct cryptocurrency transfers (BTC, ETH, USDT) with a 0% fee
- QR code scanning for mobile wallets
Crypto Support
Customer Support and Assistance
For any enquiries, please contact our partner broker directly via their official website. If you don’t yet have an account with a trusted brokerage partner, let us know and we’ll help you get set up. If you experience any issues with your trading partner’s support, please reach out to us and we’ll work to resolve them.
Support Hours
Our customer support team is available 24/7 without interruption. On the rare occasion you can’t reach us immediately, our support specialists will respond to your enquiry as quickly as possible.
